Frequently Asked
Questions

Using my Voucher

EasyPay Voucher has partnered with many online retailers, websites, and apps in the WiFi, Entertainment, Calling, and Gaming industries.
Visit our
Partners page to learn more!

Yes, EasyPay Vouchers are valid for 36months after purchase.

No, EasyPay Vouchers are nonrefundable. Please visit your Partners  page to find out where you can redeem your voucher.

Kazang or the vendor cannot be held responsible for a lost voucher. A new voucher needs to be purchased.

The entire value needs to be used when topping up your account/wallet with an EasyPay Voucher. No partial redemption options are
currently available.

Please contact your chosen partners call centre first to confirm if the value is reflecting on your account. Need more help? Contact our
support on 087 550 2955 or WhatsApp us at 071 871 2173

Please try typing your PIN in again. You may have made a mistake with one of the numbers when entering it. If it continues to return an
error, you may be selecting the wrong option on your chosen partner website. Please make sure you are selecting “
EasyPay Voucher”.

Need more help? Contact our support on 087 550 2955 or WhatsApp us at 071 871 2173

Contact our support on 087 550 2955 or WhatsApp us at 071 871 2173